Customer Help & Support
Welcome to the MedicScales.co Customer Help Center — your go-to resource for support, guidance, and answers related to ordering, shipping, products, account management, payments, delivery, and post-purchase assistance. If you don’t find what you’re looking for here, our friendly support team is always happy to help.
Ordering & Product Help
How do I place an order?
To place an order, browse our product catalog, select the items you want, add them to your shopping cart, fill in your shipping details, choose a payment method, and confirm your purchase. You will receive an order confirmation email after checkout.
Can I change my order after it’s placed?
Changes are only possible before your order is dispatched. Once an order is processed and shipped, we are unable to modify it. If you need to change something, please contact support as soon as possible so we can assist you.
Why is my order still pending?
A pending status usually means we are awaiting payment confirmation or order verification. Once confirmed, your order will move to processing and dispatch.
Shipping & Tracking
How long will delivery take?
Estimated delivery times are:
United States: 2–3 weeks
International: 3–4 weeks
Actual times may vary based on local handling, carrier operations, or customs processes.
How do I track my order?
After your order is dispatched, you will receive an email with a tracking number and link. Please allow 24–48 hours for tracking information to appear online.
What happens if tracking shows no update?
Tracking details may take up to 48 hours to become active after dispatch. If there’s still no update, contact our support team and we’ll help you track your delivery.
Payments & Pricing
What payment methods are available?
We offer a selection of secure online payment options at checkout. Available methods are shown when you complete your purchase.
Are gift cards accepted?
Currently, gift cards and payment over the phone are not supported. All payments must be made through the available secure online options.
Why aren’t credit/debit cards accepted?
For security and compliance, we currently support only the payment methods listed at checkout. Credit/debit cards may not be offered depending on your region or site settings.
Cancellations, Returns & Refunds
How can I cancel my order?
Orders can be canceled only before they are dispatched. After dispatch, cancellation is not possible.
Do you accept returns?
Returns are accepted only for products that are damaged, defective, or incorrect. In such cases, we will either replace the item or issue a refund as appropriate.
When will I receive my refund?
Refunds are typically processed within 7–30 business days, depending on the payment method.
Privacy & Security
Is my personal information safe with MedicScales.co?
Yes. We use secured technologies (SSL encryption) and strict privacy practices to protect your personal data. Your information is handled responsibly and in accordance with our Privacy Policy.
Will my package be shipped discreetly?
Yes. All shipments are sent in plain, discreet packaging with no indication of contents to protect your privacy.
Additional Help
Can I update my shipping address after placing an order?
If your order hasn’t shipped yet, contact our support team to update your address. Changes cannot be made once the order is in transit.
What if my delivery attempt fails?
If the courier cannot deliver, they may leave instructions for redelivery or pickup at a local facility.
Do you have a physical store where I can buy products?
No. MedicScales.co operates exclusively online to offer the best prices and widest selection for medical measurement devices.