Refund & Returns Policy

MedicScales, an online drugstore, is committed to 100% customer satisfaction, and many times to satisfy customers, we go the extra mile by also offering hassle-free refund, return, and cancellation options (however, with certain terms and conditions). Hence, we always urge customers to review our return & refund policy before ordering, so that they don’t have to go through all the trouble of returning or exchanging products later on. Our goal is to make the process as easy and convenient as possible for our valued customers.

Order Cancellation Policy

The order cancellation policy is all about the ways through which customers can cancel their orders in different situations, in case they are not satisfied with the order.

Cancellation Before Order Processing

Customers have the option to cancel their orders before they are processed or fulfilled. In case the request for order cancellation is put before the shipment process starts, there is a high possibility that the customer may get an entire refund to their original payment source

Cancellation After Order Processing

Unfortunately, if your order is processed, wrapped, or shipped, the chances of getting a refund are near null. However, if you are still persistent about your decision, in such a case, you can reach out to Medicscales’ customer support team and discuss all the available options.

Cancellation By The Company

Not only does the customer have the right to cancel the order, but the company (i.e, Medicscales) also holds the right to cancel orders in certain situations. These situations may include;

The specified prescriptions cannot be confirmed
The prescription information you submitted is missing or incorrect
Regulatory standards aren’t upheld
Product availability fluctuates before order fulfillment
Suspected fraudulent order or unlawful transactions
Pricing and/or technical mistakes

Return Policy

The return policy is specifically addressed to ensure customer satisfaction and provide necessary guidelines regarding product returns. Certain situations may facilitate the need for a return; however, in other situations, the return option is not available to the customers. Here is a comprehensive view of the return policy.

Non-Returnable Products

The majority of the medicinal and healthcare products available on the portal fall in the non-returnable category once delivered. This is because Medicscales believe in maintaining tight safety and integrity of its products.

Since medications are vulnerable to storage environments, temperature fluctuations, handling procedures, and potential tampering, it is crucial to ensure that once a product leaves the facility, it is not returned to maintain the highest quality standards. Non-returnable products often include:

Prescription meds
Unpacked or used products
Products with damaged or changed packaging.
Personal care and hygiene goods
Customized or individually ordered items, etc

Eligible Return Circumstances

If situations are genuinely valid and meet the criteria for return, exceptions may be made. These situations may include;

Wrong orders were dispatched
Products get damaged during transit
The product goes missing during transit
The product was delivered with evident package damage.
The product gets delivered after its expiration date.

If customers reach out to the Medicscales team within ….. Days of delivery, only then can a return be considered.

Return Verification

Before being approved, all return requests are verified to guarantee a fair settlement and avoid misuse of the return policy. To get approval for return, customers may need to give the following information;

Order number and transaction information
Product and packaging photos
Summary of the issue experienced
Delivery label, other details, and so on.

The Medicscales team will thoroughly go through all the given information to check the eligibility for return.

Refund Policy

Similar to the return policy. Medicscales’ refund process also happens in a very thorough way. Even for a refund, there are certain criteria, such as mentioned below;

Eligible Refund Situations

Refunds are granted only in the following circumstances;

An appropriate cancellation request has been authorized.
A validated order cannot be completed from the company side
An authorized return is eligible for compensation
A duplicate payment happened on the customer side
A product-related fault has been confirmed

Refund Processing

Refunds are strictly denied in the following situations;

Products get successfully delivered just as requested.
After shipping, customers’ preferences change.
Delays due to customs, weather, carrier problems, or other events outside our control.
When consumers give incorrect or incomplete information during check-out.
Products which fall in the category of non-refundable items due to strict safety and quality policy.

If Medicscales accept your request after thorough verification, the refund will be credited to the original payment method. Be patient, as processing this takes time.

Damaged, Incorrect, Or Missing Products

In case you receive your order in damaged condition, incomplete, or incorrect, immediately reach out to Medicscales’ customer support team and share your grievances. Follow the exact steps as informed by them to initiate the return or exchange process. Make sure to adhere to the guidelines for the necessary document presentation or evidence whenever it is demanded.

Exchange Policy

Although Medicscales strives for customer satisfaction each and every time, exchange is not available in every instance. The policy applies only when the requested order’s package is damaged, defective, incorrect, or missing. Moreover, there is a separate internal process regarding exchange policy, and exchange is subject to the availability of the product. To ensure customer satisfaction and continuous service, replacement products are shipped as quickly as they are authorized at the hub.

Contact Our Support Team

If consumers have any questions or problems with the online service of Medicscales, they may contact the customer service support staff using the information provided below.