Shipping policy

When we talk about safety at Medicscales, we look at a 360-degree view; the safety is not just limited to the quality aspect, but also to the protection of personal data and secure packaging & delivery. To realize all these goals, it is important to have a clear and precise policy in place. Hence, this shipping policy was designed by Medicscales. 

Before customers proceed to buy anything from the portal, they are advised to go through all the terms and conditions of the portal, including the shipping policy.  

Order Processing 

Once your order is placed successfully with a successful payment verification, the Medicscales team begins to start working on your order. During the order processing time, the team engages in the following things; 

• Verification and confirmation of the payment information 
• Where a prescription is required, the team will ask for it and review it thoroughly. 
• They will look for the product’s availability 
• They will make sure that the given shipping information is updated and up to date. 

Apart from weekends and public holidays, the order processing happens within 24 to 72 hours of business hours, only if everything mentioned above goes smoothly.  

Order Dispatching

Products are ready for shipping from our fulfillment centers or approved supplier locations following successful order processing. After the order has been shipped, customers will receive a shipment confirmation. 

Customers may also be able to track the progress of their deliveries by using shipment tracking information, which will be provided by us. 

Dispatch timings may differ based on: 

• Availability of ordered products 
• Verification requirements for prescriptions
• Shipping Location
• Operational issues outside of our control

Shipping Timeframes

For informational purposes only, estimated delivery times are given; they should not be regarded as guarantees of delivery. The following factors may affect typical delivery schedules. 

• Location of the customer 
• Selecting the shipping method
• Procedures for customs inspection and clearance
• Whether postal or delivery services are available locally
• Seasonal demand and public holiday

Because of customs inspections and regulatory review procedures, international shipments may need more time to reach their destination. 

Shipping Charges

Shipping charges, where applicable, are calculated based on several factors, including: 

• Place of delivery
• Package dimensions and weight
• Choose a shipping option
• Applicable fees and taxes

Before an order is completed, shipping costs will be shown during the checkout process. Due to possible alterations in carrier rates, fuel surcharges, or other logistics-related costs every now and then, Medicscales reserves the right to alter shipping costs without prior notice. 

Tracking Information

Once an order has been shipped, customers may receive tracking information on their provided communication sources for eligible shipments. Many times, third-party shipping companies provide tracking updates, which could be delayed or interrupted momentarily. 

Even though we make every possible effort to provide precise tracking information, we can not guarantee the precision or regularity of updates from third-party shipping partners.

Customs, Duties, And Import Regulations

Customers are in charge of understanding and abiding by the import rules and regulations that apply in their own country when placing orders from international locations. 

Customers may be held accountable for:

• Customs duties
• Import duties and taxes
• Regulatory paperwork requirements
• Clearance processes enforced by local authorities

Delays, seizures, rejections, and extra expenses charged by customs or regulatory actions are not our responsibility.

Incorrect Or Incomplete Shipping Information 

When making a purchase, customers must supply accurate and comprehensive shipping information. If accurate information is not provided, the following could happen. 

• Delays in delivery
• Shipping returns
• Extra shipping costs
• Order cancellation in some other specific circumstances

Customers should get in touch with our support staff as soon as possible after placing an order if shipping details need to be updated. 

Lost, Damaged, Or Missing Orders 

Customers should notify Medicscales’ customer support team as soon as possible if a shipment is lost, damaged, or arrives with missing items. We might ask for the following. 

• Order specifics
• Pictures of packages that are damaged
• Delivery records

Some more details may be required for the investigation, so cooperating with our team will be helpful in resolving the problem quickly and effectively. Note that every case is examined separately in compliance with applicable policies and our internal protocols. 

Contact Us

Please get in touch with Medicscales if you have any queries about the status of your order or this shipping and dispatch policy. Just drop a message on our official email or call our customer support team. 

E-mail: info@medicscales.co